Create an account and place an order
To purchase an item, Select the size or item desired and then click “Add to Cart” button on the product detail page. Once you have completed adding items to your order, you may click “View Cart” at the top of any page. From the ‘Shopping Cart’ you may login as an existing customer, or simply complete checkout as a ‘guest’.
Benefits of creating a Libertyfantastic Account
There are several benefits for registering for a Libertyfantastic Account. Your account not only identifies you as a valued customer but also allows us to personalize your shopping experience. When you log into your account, you can track the status of your orders. Our database will also remember your billing and shipping address, so you don’t have to enter it each time. As a registered Libertyfantastic customer, you can create and access our “wishlist” for saving and sharing your favorites.
Site security
Security is very important to us. Libertyfantastic has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are transmitted in an encrypted format at all times. Our website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.
Forgotten Password
If you have created a Libertyfantastic Account and have forgotten your password, click here to enter your email address. We can email it to you in a matter of minutes. If you do not receive an email within 30 minutes, or would like to change your password, please contact us for more help..
Online Order Status
Our customer service team will be sending you a series of emails letting you know when your order has been processed, when you can expect shipment, and tracking information once we have it. If you have a Libertyfantastic account and you were logged into your account before placing your order online, then you can check the status of your order by logging in to your account from the “Login & Order Status” link at the top of every page.
If you checked out as a guest or placed your order over the phone, unfortunately, you won’t be able to use the online dashboard for updates. You are more than welcome to contact us for an update at any time during the purchase process.
Sales and Promotions
Simply enter your email address on this page and we will let you know the details of our upcoming sales and promotions. We do not share your information with any other companies, and you can unsubscribe using a link at the bottom of our emails, at any time.
Canceling an order
Libertyfantastic works diligently with our various manufacturers and warehouses all over the country to process and ship your order as expediently as possible. Due to the fast moving nature of this process, it is not possible for us to cancel an order once it has been processed. The exception to this is in the event of a backorder. If you wish to cancel an item on back order, we will make every attempt to do so. Please use the form found here for fastest service: https://www.libertyfantastic.com/contact-us. If attempt to cancel is successful, we will notify you via email by the following business day.
Libertyfantastic has a friendly, knowledgeable staff available Monday-Friday from 8:30am-6:00pm. You can email us from our Customer Service page.
About a catalog
Sorry, our family of products changes too quickly for us to print a catalog. As always, we are happy to answer any questions you may have about any of our products by phone, email, or live chat.
Quality and condition of the rugs
All of our products are guaranteed brand-new and first-quality, and all items are inspected before leaving the warehouse. Each item is guaranteed to arrive to you in top-notch condition. If for some reason it does not, please contact us immediately and we will have it picked up and replaced with the identical item at no cost to you.
Price change
Prices are subject to change at any time. This is sometimes the result of price increases/decreases by the manufacturer or even error correction. If there has been a price change to an item currently in a shopping cart, the price will be updated during checkout. Unfortunately, we cannot honor pricing errors on our site or affiliate sites.