Refund & Returns

Return Policy
With the exception of customized or special order items, most of the products on qualify for our 30 day return policy. We gladly offer a full refund of your purchase price when you return your item in new, unused condition. Return shipping fees are the customer’s responsibility; however, we are often able to help coordinate a return shipping label for certain sizes at a discounted price. Please contact us for more information or to request your Return Authorization. Unless your rug arrives with visible damage to the rug, please do not “refuse” it. All refused shipments will be subject to return shipping charges and a restocking fee that will be deducted from your refund. Any items refused due to damage will be promptly replaced at no charge to you.
Rugs as compared to their picture
We spend a great deal of time ensuring that our rugs are shown to you as accurately as possible. However, please keep in mind that the color calibration of computer monitors and digital photos can vary greatly. If the exact shade of a color is of utmost importance to you, we highly recommend you purchase the smallest size rug available to try as a sample. After considering the larger purchase, simply contact us for an RA to obtain a full refund.
You should also note that rug designs usually change as the size of the rug increases or decreases. For example, large rugs typically have wider, more complicated borders and designs than smaller rugs. Most of the rugs photographed on Libertyfantastic are 8’x10′ or larger.
Size of the rug needed
Click here for a handy diagram that can be a useful tool when determining what size to put in your home. Also, please note that sizes are approximate. The width or lengths of rugs can vary in size by as much as 4 inches. This is more common with handmade rugs. This size discrepancy is common and does not constitute as a defect.
Returning an item
Please contact us prior to returning any item so that we may issue a Return Authorization number and provide you with complete return instructions. If you decide that a product does not meet your expectations for color, size, etc., we will accept its return within 30 days from shipment, as long as the product is returned to us undamaged and in new condition. We highly recommend that you purchase insurance and tracking for your rug before shipping it. If it arrives to us damaged, we will not be able to issue a refund for it, but will assist you in any way possible with filing an insurance claim. Rugs returned dirty or damaged due to insufficient packaging cannot be fully refunded. Custom and made to order items are not returnable as stated on our product page.
My Item is Damaged
In the rare event that your rug is damaged in transit to you, please refuse the item and contact us ASAP. If your item was damaged in transit and you were not home to refuse it, please save all the packaging material and notify us immediately.
If you have received and opened your item and determine it is defective or that you have received the incorrect item, we will facilitate a pick up and replacement of identical item. Occasionally, we will request pictures to help us determine and evaluate the extent of the damage. These can be simple digital pictures sent from your phone. We must be contacted with any of these issues within 5 days of receiving the item.
How to safely wrap your item for return
Open your rug carefully. If the original packaging material is in good condition, you may reuse it. Make sure all open/loose ends are securely sealed with packing tape. If you cannot reuse the packaging, a heavy-duty disposable plastic painter’s tarp (available at most hardware stores) is a great substitute. Make sure to remove any/all original packing labels before shipping your rug back to us. We highly recommend that you purchase insurance and tracking for any items you return, since you, the shipper, are responsible for any/all damages or losses occurring during return shipment. You are responsible for all return freight charges unless Libertyfantastic is facilitating a pick up/replacement for you.
How to receive my refund
In order to facilitate the fastest refund, please follow return instructions carefully, making note of return location. Once shipped, please email Libertyfantastic the return tracking number so we may watch for its arrival and prioritize its inspection. Once received, the inspection and check-in process can take up to 5 days. Once completed, you will receive an email from Libertyfantastic confirming your refund or credit. If your return is going to a manufacturer’s warehouse, this can take up to 10 days from receipt.
Rug care and cleaning
Please refer to our care and cleaning page for detailed instructions on taking care of your rug.
Shipping costs
Flat rate: $9.99 of order total.
International Shipping
Many of our rugs can be shipped to you outside the United States. Please contact us and provide the shipping address along with the item you wish to purchase. We will reply promptly with your estimated shipping charges along with any applicable duties and taxes.
Transit time on an order
Stock items typically ship out within 1-3 business days and transit can range from 1-7 business days after that.
Delivery method
We ship most products from our warehouse or from our manufacturers’ warehouses via UPS or FedEx ground service. Some of our items are too large to ship via UPS or FedEx and must be shipped via truck or a specialized carrier. In most cases, these carriers will call you prior to delivering your order to arrange a delivery appointment during regular business hours. All items shipped to a residential or business location will be delivered to your door. Please know, unless your item is over sized, you will not receive a call prior to delivery. UPS/FedEx are unable to provide this service. You will receive “inside delivery” from our freight line and you can expect your freight shipments to be carried “over the threshold” of your home.
Sales Tax
We currently collect sales tax on orders in the USA.
Tax: 12% of order total